Welcome to the Frames Haven FAQ section. If you have a question, chances are you’ll find the answer here. If not, feel free to reach out to us directly at support@frameshaven.com.
🖼️ About Our Products
Q: Are your canvas prints framed?
A: At launch, we are offering unframed canvas prints only. Each artwork is shipped rolled in a protective tube, allowing you to frame it locally to your taste.
Q: What materials are your prints made of?
A: Our artworks are printed on premium, museum-grade cotton canvas using high-resolution, fade-resistant ink.
🚚 Shipping & Delivery
Q: Which countries do you ship to?
A: We currently ship to USA, UK, Canada, Australia, Germany, France, Italy, Spain, Netherlands, and Sweden.
Q: How long does shipping take?
A:
- Standard Shipping: 10–20 business days
- Expedited Shipping: 5–10 business days
Delivery times vary based on location.
Q: Can I track my order?
A: Absolutely. Once your order is shipped, you will receive a tracking number by email. You can also use our Order Tracking Page to check the status.
🔄 Returns & Refunds
Q: Can I return my order if I’m not satisfied?
A: Yes, we offer a 30-day return policy. If your canvas arrives damaged or not as described, please contact us immediately for a replacement or refund.
Q: Who pays return shipping?
A: In most cases, customers are responsible for return shipping. However, if the issue was caused by a mistake on our end, we will cover the return costs.
💳 Payments & Orders
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay. All payments are processed securely.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 24 hours of purchase. After that, your item may already be in production.
If you still need help, we’re always happy to assist. Contact us at support@frameshaven.com or visit our Contact Us page.